I've recently found myself needing to find a rental and it was hard to get to view properties through most agents. I found myself constantly having to call as no one would return my calls! Sue goes above and beyond to fit in viewings with your work hours and if you're an owner this is something you would want! You're paying someone to find you a tenant and they are letting them sit empty as they don't account for people not making it to the home opens due to work. Plenty of other rentals I've wanted to look at through other agents I haven't been able view to as they won't do viewings outside of my work hours, so they are probably still empty. Sue was punctual, accommodating and beautiful friendly service. Highly recommended for owners and tenants alike.

- Samantha Bayliss
Tenant

Sue is by far the best property manager I have come across in my 17 years of being a landlord and being with many real eatate agencies. Sue will not rest till she has found just the right tenant for your property. She is fair on tenants too. I highly recommend Sue - she works tirelessly and has a work ethic that seems to be lost generally within the property management industry these days. Always approachable and an excellent communicator - she has your beat interest at heart!

- Simi Hc
Landlord

I have been dealing with Sue for the last three years . She has an eye for detail and is onto any issue promptly. I would highly recommend Sue to any landlord or tenant as she is on the ball and works very hard to keep her clients happy . You will not be disappointed with this company .

- Mark Azza
Landlord

Worked with Sue now on a professional basis for 6 months. Never have I come across anyone more dedicated to her profession. If you are looking for property management that is levels above any other look no further than this lady.

- Simon Marshall
Landlord

Firstly we would like to say a very sincere thank you to Sue for her attention to our property and in assisting us at this difficult time. Without Sue acting in our corner it is clear that very little progress would have been made. We contact Sue as she is reliable and always replies.  Her replies to me yesterday and today were very late in the evening an early in the morning

- Cath & Dave
Landlords

Hi Sue, You have certainly impressed me very much with your commitment and your professional attitude. As mentioned previously these are things I truly value and is the prime reason I decide to go ahead with you over (realty)... Obviously the "Accountant" in me brings out the cautious approach when it comes to dealing with all finance related matters. I appreciate your involvement outside working hours which is something I did not see with the company we were with previously.

- Chris
Landlord

Hi Sue, thanks a million for going that extra mile. From my own experience not many Realtor's do that over here, so your efforts really have been appreciated and I wouldn't hesitate in sending people your way in the future. Have a good week.

- Kevin Giggs
Landlord

I must say a big thank you to you for your exceptional and personalised service. There are a lot of empty rentals I'm keen to see, however, you are one of the only agents who is providing any kind of service to me. No one calls back and if they do, it's near on impossible to view the properties. So thank you, you are a breath of fresh air!!!!

- Lisa
Tenant

Love it, love it, love it..... love that you guys are so efficient in getting this to me before the EOFY - wow - what a team! Better than any other Real Estate I have ever dealt with in my 17 years of letting my properties! Thanks Sue and team.

- Simone Holmes-Cavanagh
Landlord

Emilija Krcoski Bradford reviewed Sue Heggs Property Management Pty Ltd — 5 star - 14th August 2017

Where do I start. I've recently (a week ago) come to Sue after seeing her adverts on FB. I've been with another real estate agency for my property for the past 4 years. I've been disappointed and frustrated time and time again at the lack of care for not only my property, but for myself and my husband as clients. Its hard to make a move simply because you just assume that all property managers are the same. Well I was wrong!! Reaching out to Sue and putting my property in her hands has been the best decision I've made for our rental property and for us as owners and any tenant that rents our home. Its not only important that the property and we are taken care of, but that tenants are also taken care of. It's been a long time since I've come across the kind of service that Sue provides and if we had more property managers like her, this industry would be at the top of its game. Honestly if you are considering renting through Sue or looking for someone to manage your property. don't spend months-years thinking that all property managers are the same. They are absolutely not!! Sue thankyou for being you and doing what you do best. I'm absolutely blown away at how much you have done for us in a week. I really look forward to continuing to work with you and am confident and relieved in the future with our property in your hands.

Hi sue
You have shown your true colours over the last month with how you have handled our tenant. We cannot fault you in anyway and appreciate how quickly you have acted.
Keep up the good work. You will be highly recommended by us.
Cheers
Rachel and David

Hi Sue

Murray and I are very happy with the personal care and attention you give to us in regard to both our investment properties .

You rock !

Kindest Regards
Lisa Neill

Dear Sue,

I am glad you are on top since you have taken over the business about two months ago.
I must say you are efficient, diligent and willing to resolve problems.
Wishing you all the best in all the years to come in the business.

I am glad to know you.
God bless.

Kind regards,
Kim

Sue Heggs goes above and beyond for property owners with a no nonsense attitude. She has done an outstanding job since we took her on as our agent and we highly recommend her services.
Thanks Sue
Rachel Willetts

Thanks Sue

You do a fantastic job on looking after the property and all your hard work will pay off. Its nice that I am able to leave this all in your hands and I know you will take care of things.

Have a great week !

Alex

What a beautiful email I just received from one of my owners I had to leave behind.....

Hello Sue
We have often wondered what happened and where you went after leaving __________?
I searched the net today and found you!
Had you been able to tell us where you were going ( we presumed you couldn’t ethically) we would have requested you to take our rental with you.
Soon after you left, your replacement rang to introduce herself and since then I have not had a single word of communication from her.
We really miss you Sue and your wonderful service!
I am not contacting you for any real purpose other than to say hello.
We wish you every success!
Bruce & Kate

Well what can I say! This lady, Sue Heggs is just amazing! After having a very few stressful months of worrying, thinking we're not going to have a home for Christmas and the new year, this lady worked her magic and pulled this out of the hat. She will never understand how grateful we truly are and we can never thank her enough. After reading all her lovely comments on Facebook she def deserves all the credit she gets and she does an amazing job. Thank you from us all xx 

Joanne Chambers Was Martin 09/11/2017

"Good morning Sue, Thank you again for the way you have gone above and beyond in seeing that the property was so well presented for my arrival and for your outstanding customer service".

Marcia B

"Thanks a lot for helping us rent out our house. Can't believe how quick it all happened. Highly recommended"

Natalie La Macchia

 

Simon Marshall : I use Sue Heggs on my rental and I also work for her maintenance team. Wouldn't be able to find a more dedicated manager if I tried.

Some lovely feedback from another owner that has made the switch to SHPM...

“Jeez you don't muck around do you?

I love the add on Facebook. You've already gone above and beyond my last real estate agents efforts, over the course of 3 years.

Sue I just wanted to say my husband and I have been so impressed with the fantastic job you are doing managing our rental property. Your dedication and hard work has really been above and beyond what we expected. I would not hesitate to recommend Sue for anyone looking for an extremely hardworking dedicated property manager. Thank you Sue you have just lifted the stress off 😃 ‎Kelly Rahui‎ 

Hi Sue! It was a great pleasure to meet you personally today. You have a great personality and a passionate agent.  Thank you for the time you dedicated to us!

Natasha
24th June 2018

Agreed ! Sue is amazing. She is our property manager and is always there. If something breaks she always makes sure things are fixed asap. If there are any issues they are always resolved quickly! I highly reccomend sue 🙂  Jade Littleford

"After having such negative experiences previously it has been a joy to have Sue as a property manager ! Such excellent service"

Bonnie Sinclair
11/07/2018

Happy birthday to Sue Heggs and the team at Sue Heggs Property Management. So glad we have you manage our property; your service is amazing thank you. Xx

Kelly R
17th July 2018

Sue, you are amazing. We had previous property managers that promised the personal touch, but you actually deliver it. Your team as well as yourself are a pleasure to deal with and you are on top of things before we even think of it. It is such a pleasure to have a property management team like yours look after our property. I cannot recommend you highly enough to anyone!

Racheal E (20/08/2018)

@ SHPM we not only help our exclusive tenants to find their next home but we also help reunite our fur babies with their rightful owners....

Lovely message received today from one of our exclusive owners:

"Milo has very much made herself at home here and we are allowed to keep her 😊
The kids are over the moon!Thanks for sorting this out for us Sue, you always seem to go above and beyond your call of duty" xx

"Sue, we are flying off on Sat, 1 Sept. Myself and my wife would like to express our appreciation to u and your team that had been very responsive in helping us. We had an enjoyable stay in Australia in the past 2 yrs all becoz you. I dare to say u r one of the professional and responsible property manager in Australia. Is our honour and pleasure to work with you. Wish you all best. Regards Daniel

"Best property manager out there , honest, reliable highly recommend. It’s the truth , never had anything to worry about , you organise and sort everything out, you’re amazing and we greatly appreciate you , will never use anyone else "😘😘  

Lisa Neill  23rd October 2018

"We need agents like you over here in Tassie" -

Rachel Willetts 22nd Oct 2018

"Hi Sue, Carl here hope you are going well with your new rental inspection team.
It is a privilege to be a Tenant of your real estate. I am so happy here it is a nice place and great area"

Carl Warner - 24th October 2018

"Thank you for everything and mostly you all being a wonderful Agent and assistants of Sue Heggs. Highly Recommend you guys.
Many thanks
Teresa (tenant)
2/11/2018

"Highly recommend !! Sue Heggs has been very helpful in finding properties for a few clients and friends" !!

Sarah Graham   15/11/2018

"Thank you Sue, you are the queen.
We feel completely at ease leaving our home in your care".

Rachel Perrone - 5th December, 2018

"I’m happy to resign a 12 month lease, I am hoping to stay here for as long as possible as I love the house and the real estate agent"

This is one of the main reasons why SHPM are very different to every other agent. At SHPM we outlay a huge cost on inspections to ensure your property is being reported thoroughly and all maintenance reported and dealt with immediately to ensure the upkeep of your home and to retain it's value. Here is an email we have received from one of our exclusive owners with many properties that has made the switch to SHPM;

Your awesome Sue, well deserved success for all your hard work.
I feel completely relaxed and worry free knowing your looking after our home

Rachel Perrone,  30th April 2019

Hi Sue

Good luck Sue!!! And well done!!! Well deserved, we love being part of your business and your exciting journey!!!!

We are Very happy with how you are managing our property, the professional, the attention to detail, the efficiency and the hands on attitude is something we really appreciate!!

Have an awesome day

Kind regards

Sharon (30th April 2019)

Dear Sue

I would like to say a huge thank you for assisting us in getting our first rental property when we moved to Perth a year ago. , we enjoyed our stay and loved the home you found for us. We are extremely grateful to you.

 

Kind regards

Angela Berriman and family

12.05.2023

Sharing another lovely review received from another owner we say farewell to today.

Hi Sue,

Thanks for your brilliant management of our home and subsequent sale. In all things, you have been such a reliable and thorough professional.

I wish you all the best for the rest of the year.

Kind regards,

Mark T
04/08/2023

Sue is AMAZING! She had our property rented before we had actually finished our cleaning! No fuss, no mucking around. Very impressed. Kathy and Hugh  28th May 2019

WOW! I messaged Sue randomly asking if she had any vacant rentals to suite my needs? oh how glad i am that i did. Sue arranged a viewing for us before the house even went to market. Since dealing with Sue, she has been so friendly & helpful from day one, always made time to accommodate my requests for viewings at a time that suites me. Sue arranged this twice even before i applied for the property. The turn around time from application to approval was the quickest I've ever experienced. I really would like to commend Sue on her excellent service & the way she has handled all of our interactions even before i was one of her tenants. Nothing is too much for Sue to do if it means helping us out. Sue's whole demeanor just radiates how much she cares about her tenants, her business & that her number one priority is to have happy tenants/owners. In my life time i haven't yet (other than Sue) come across this from another property manager/company, I've always just felt like another 'number'. When she says she puts personalisation into her work she was not kidding, her dedication & passion for what she does shines through. I'm really looking forward to many years of having Sue as my property manager & entrusting her with mine & my family's home/s.

Jade Kirsty (11/07/2019)

Hi Sue,

Just want to  say that we are so happy and grateful to have you looking after our first investment property. We were a bit nervous about it but you  have made it a breeze for us! 🙂

Many thanks, Karen 24th July 2019

"It’s the truth though, the industry can be very hard.  It calls for a lot of resilience, but moreover fantastic communication – Sue Heggs Property Management excels in these areas.  Not only have I had many property managers over the years, but I’ve worked with many, so I feel qualified to say that your office is one of the most professional and efficient.  If there’s a problem, you’re straight onto it – it doesn’t get put into the too hard basket or forgotten.   It can be a very thankless job – but you will bounce back as you say, knowing you provide a fantastic service – better than your competitors"  JD

Michelle Lacey We second that - the whole PM team has been amazing and we fully appreciate everything you have done to date, true professionals at what you do ☺️ the best in the business 🙂

Hi Sue,

I just want to also take this opportunity to acknowledge Sue Heggs Property Management.

Thanks for your excellent service over the last 2 years, we look forward to another 2 years with you.

Regards

Garry & Jill Williams

03/09/2019

Hello Sue,

Thank you for the prompt processing of our bond. We are extremely grateful.

It really is a breath of fresh air having open lines of communication and quick responses to queries. And we haven’t even moved I yet!

Martin  08.10.2019

As Christmas approaches, we say goodbye to a few of our wonderful owners who are returning to live back in their homes.

As an agent, our job is never easy and there are times we will always have our ups and downs and major conflicts with both owners and tenants, but it is the end result that matters and how those issues are managed and resolved.

Some feedback from one of our owners which makes it all worth while during those tough encounters :

Hi Kara,

I just want to say thank you again for my new home. We really love living here. And also thank you for all the repairs on the house too. It looks great. I have photos of the new white cabinets... Edgar did an amazing job! looks like a brand new kitchen! Thanks again! I am lucky to have owners who are so kind hearted as mine. Also the blinds and new sliding door lock are fantastic!! You have such wonderful people working for you! I feel like an angel is now looking after me! That's you!

I hope you have a fantastic Christmas and a Happy New Year!!

Regards,

Kim

Thank you Sue for securing us a new tenant during this very stressful time. You are great and we very much appreciate all your hard work and dedication 💖

Chris N Carly Parr

Hi Sue

We would recommend you and your staff every time to property owner's who have investment properties.  We put our trust in you 100% and both you and your staff have been wonderful. If circumstances change, you would be the only property manager I would have faith in.

Kind regards

Nicola & Peter

16.12.2019

I highly recommend Sue Heggs. She is very honorable, decent, truthful, hard working for owners to ensure that tenants do the right thing. She is in my humble opinion, a true blue Aussie lady you can trust!

Gabrielle (20.12.2019)

I don't know how you do it and understand how exhausting it would be.

On the other side, you have been amazing and should be very proud of the high standard of service that you provide.

I'm sorry my tenants have caused you such grief.

Sam A (20.12.2019)

That’s fantastic we have people all lined up for 2 years.

Thank you for being such a great property manager and taking the stress of owning a rental away.

Melissa W (21.12.2019)

Thanks Sue and Kara for being so professional with our properties throughout this year, we really appreciate everything you have done for us and I cannot recommend you highly enough, you really are a class above other PM's, have a lovely Christmas and hope you get time to drink lots of wine and be very merry 🍾🍾 and don't have to Uber anywhere for work x

Michelle Lacey

Hi Sue

I would also like to thank you and your team for doing an amazing job for the past year.  I really do appreciate the professional and thorough service that you provide.

Thank you

Jo Cooper (06.01.2020)

Always sad to see our best tenants move on...

Another happy tenant at SHPM...

"It has been a great house to rent over the past year and yourself, the owners and the agency have been very easy to deal with"

"I must say though you were a breath of fresh air. Over the last couple of weeks we have dealt with many real estate agents and no one is a match to your professionalism. No matter the time of day we emailed, you replied within minutes, followed up promptly and was honest. I will ensure to leave good reviews.
Wish you all the best Sue and thank you again"

Sue has been brilliant for us as homeowners who rent.
I wouldn’t consider using anyone else.

Mully Gan 14.01.2020

Sue, I honestly don't know how you do your job dealing with this stuff all day every day without being completely depressed and/or drunk all the time!

Bringing you on board to manage after our last experience has been wonderful and made our lives so much easier and less stressful so thank you!

A happy tenant renewing her lease for another 2 years with SHPM!

Jo Douglas

Hi Sue

Thank you - that is really great (and unexpected!)

We feel so fortunate to have you managing our property in such a professional manner for both us and the tenants!

Thank you again and stay safe during this uncertain time.

Chrissy & Mike

24.03.2020

Thank you Sue, to you and your team, for pro actively managing the unusual circumstances to the betterment of both landlords and tenants. We appreciate the difficulties and also appreciate your communications with regards to this. We feel reassured that you and your team, continue to manage our property with a high quality of service we have come to expect.

Diana 15.04.2020

Sad to see one of our fantastic tenants leave and thank them for leaving the property in such excellent condition.
We wish Candice and Daniel all the very best in their new home.

"Also thanks again it has been a pleasure having you as our real estate agent the past year"
Candice  12.05.2020

Hi Sue, I hope you are well - i have decided to move when this lease expires. I will be looking for a rental with my girlfriend, Your agency has been great to rent through therefore if you have anything come up.....

Dan

17.06.2020

Stephen Faulkner Massive Happy 3rd Birthday to Sue and the rest of the SHPM team. We have been tenants for nilly 3 years now and cant speak highly enough about the professionalism of your team.
All external inspection staff and maintenance crews have always been pleasant and very nice people when visiting our home.
Sue, your hard work and long hours has payed off with getting to 3 yrs, we wish you every success into the future.
Stephen and Hayley Faulkner

Thanks Sue

Honestly you run the best real estate business I ever have come across. Thank you for the fast and efficient service

Huge Thank You to Sue Heggs, my Property Manager and Proud Sponsor of Alkimos Baseball Club!! Thank you for going above and beyond in both!

Joey Evans

Good Afternoon Sue,

I just wanted to say thank you for all your hard work! We really appreciate everything that you have done to ensure that the house gets new tenants in time for when our current tenant vacates the property. With the amount of applicants you have presented us over the past few weeks just goes to prove how hard working you are and we can't thank you enough.

We wish you a wonderful weekend!

Warm regards,

Dave and Renee

This is the response we received from an owner who was sent a Management Expiry notice to renew their contract with SHPM...

Hello!

Yes please! You have been amazing, let us know what we need to sign ☺️

Thanks Mel  29.10.2020

Thank you Sue and Team for always going above and beyond to help us get the best out of our investment property.

 

Thank you for all the routine inspections and comprehensive reports with photographs of each and every room and corner of the property.

Thank you for arranging all the maintenance items.

Thank you for keeping us up-to-date with everything, including COVID 19 updates, electrical checks, etc.

Thank you for continuing to go above and beyond to manage our property even when my husband has been difficult at times.

We can’t Thank You enough!!

I can’t imagine anyone else managing our property.

Thank you from the bottom of my heart,

Jany Li (20.11.2020)

Hi Sue

I hope you and your family have a great Christmas and New Year   And the same to all you’re wonderful staff.

Thanks for the professionalism management in my rental.

You guys make my life so much easier.

Niall 07.12.2020

Sue,

I have noticed u are sending emails at all times of day and night - u never rest .

U have so much drive - We only have 2 rental properties and u do so much - Lola and I appreciate what u do.

Regards ,

Chris & Lola  09.12.2020

Sue I'm so happy I came with your company over bigger real estates 🙂

Kind Regards

Louise Haffenden (17.01.2021)

Hi Sue, I personally would like to thankyou for your quick response to my daughter's emergency at the property she is renting through you. Big hugs and I wanted to let you know personally you are fantastic. x

Tanya D 11.02.2021

We have spent the last 2 months looking for a property to accommodate our family with next to no success. I finally found one that Sue managed and simply sent off a query. Within minutes I'd received a reply. Sue went over and above in trying to assist us find a property that would suit our needs. She maintained regular contact informing me of possibilities, arranging viewings, addressing concerns and queries and, most significantly during this exceptionally stressful time was both compassionate and empathetic of our plight. What an extremely efficient, helpful, kindly professional. I would not hesitate to recommend her services to anyone needing her assistance and expertise in this very difficult climate. Thank you Sue for all your help, we are sincerely grateful.

Claudia Haycocks  16.02.2021

Firstly, I just wanted to thank you for taking the time to speak with me yesterday. Your work ethic and dedication to helping your clients is truly admirable.

Renee  Eriksen (12.03.2021)

As always  Rachel and I are Grateful we have such an amazing agent looking after our home and thank you for all your hard work.

Thankyou

Chris Perrone

16.03.2021

Hi Sue, just wanted to say again how much Justin and I appreciate your efforts not only going out of your way to help with the fence repairs and continuously having to follow up which you didn’t have to do but everything else you do in your day to day to managing our property like it’s your own. I can only imagine the immense stress you are under but still deliver so well and professionally!

I wanted to purchase some wine and flowers to drop to you this week to say an extra thank you for your efforts, I’m not so much of a flower receiver (unless they are picked as that takes effort) so if you would prefer an alternative gift from something that would come to more of a use for you, please let me know. Again thank you for going above and beyond as we have never had a property manager whom is as dedicated and thorough as you x

Chloe & Justin (12.05.2021)

Thankyou so much Sue for helping us out, you’ve gone above & beyond with your professionalism & kindness.

With much appreciation

Katherine & Ben  (15.05.2021)

Long term tenants of SHPM now moving to their 3rd home with our agency - building long term relationships

Good Morning Sue,

I just wanted to email to thank you for your consistent efficiency in regards to any maintenance at the property.

As tenants we really do appreciate it.

Thanks again

Emily & Awatea 14.06.2021

I also would really like you to be my agent... you are such a breath of fresh air...I have the impression that you have a combination of a HEART and MIND in dealing with your clients. I have done a few house-viewing before, but I observed that most of the agents are very "professional" but lacking souls (I apologise for the word). Is there any place I can send a review about you so your company will have a 5-Star CANSTAR ratings??? Let me know and I'm happy to do it. 👌👍👍

From one of our happy tenants 🙂

Thanks again sue you are truly a wonderful person and fantastic realtor

Judith - 12.08.2021

Keep up the great work you are doing Sue Heggs and don’t worry about anyone else that is trying to dog you. You know how to make a great company and you know how you treat your staff well.

Some words of wisdom from one of our current tenants looking to purchase their own investment property -

"Everyone we have spoken with says if you have an investment property put it through Sue Heggs".

Kirsty - 17th Sept 2021

Sadly we say farewell to some wonderful tenants... sharing their positive feedback

We are so sad to be leaving your agency as you have by far been the most efficient we have ever worked with.

Tania and Jacques  19.02.2023

I'm so grateful to be a tenant of Sue's. She's helped and supported me since moving in. Thank you Sue 😊

Jaye Williams  23.09.2021

Good Evening Sue,

Thank you for being such a great property manager, we'd recommend or rent from you again in a heartbeat!

Warm Regards,

Kelly and Cassidy  09.05.2023

Thank you Sue.

It’s a pleasure to have you as our leasing agent to rent this property. You do amazing work for both owners and tenants.

Thank you.

Lisa and Chasse.  21.02.2023

Good morning Sue

Sorry for the big delay.

I just wanted to say thankyou and how hugely grateful I am for having you share my journey with me from renting to selling. You have been so very helpful and I would not hesitate to use you again.

Kind regards

Natasha Bailey 28.04.2023

Jude Cotter

 

 

Mae R

02.05.2022

 

 

Dear Sue (and Team)

We would like to thank you from the bottom of our hearts for all your help during our time with your agency.

From the very beginning your professionalism did not go unnoticed!

We wish you and your business all the very best.

With gratitude

The Dos Santos-Viljoen family x

05.04.2023

Good morning Sue,

Just a quick note to say thank you for your efforts in getting Kinross sold for me and the great job you and the team did managing the property for me also. If I ever get the chance to refer you I most certainly will or if there is a link you have and would like me to leave a glowing reference I would be glad to do so.

Wishing you all the very best !

Thanks again.

Travis 22.05.2023

Good afternoon Sue

yes we will not be renewing the lease at ......

Myself and Dianne will be moving back into the property. I thank you for handling the property management; unfortunately I should have had you right from the start !

Thank you for your professionalism - I have no problem recommending you.

Regards

Kevin Gibbs 02.02.2023

"Can't thank you enough Sue, you've totally flipped my days around" 
- Emilija Bradford
😇😇

After having been on the market and vacant for 3 months with another large National Franchise Real Estate Agent, Sue Heggs Property Management leased this property before going to market!