Best property manager I’ve met!
I've recently found myself needing to find a rental and it was hard to get to view properties through most agents. I found myself constantly having to call as no one would return my calls! Sue goes above and beyond to fit in viewings with your work hours and if you're an owner this is something you would want! You're paying someone to find you a tenant and they are letting them sit empty as they don't account for people not making it to the home opens due to work. Plenty of other rentals I've wanted to look at through other agents I haven't been able view to as they won't do viewings outside of my work hours, so they are probably still empty. Sue was punctual, accommodating and beautiful friendly service. Highly recommended for owners and tenants alike.
- Samantha Bayliss
Tenant
Sue is by far the best…
- Simi Hc
Landlord
I would highly recommend Sue…
- Mark Azza
Landlord
Levels above any other…
- Simon Marshall
Landlord
Reliable and always replies…
- Cath & Dave
Landlords
Impressed me very much with your commitment
- Chris
Landlord
Thanks a million for going that extra mile
- Kevin Giggs
Landlord
Exceptional and personalised service…
- Lisa
Tenant
Love it, love it, love it…
- Simone Holmes-Cavanagh
Landlord
Where do I start…. Sue, thank you for being you and doing what you do best
Where do I start. I've recently (a week ago) come to Sue after seeing her adverts on FB. I've been with another real estate agency for my property for the past 4 years. I've been disappointed and frustrated time and time again at the lack of care for not only my property, but for myself and my husband as clients. Its hard to make a move simply because you just assume that all property managers are the same. Well I was wrong!! Reaching out to Sue and putting my property in her hands has been the best decision I've made for our rental property and for us as owners and any tenant that rents our home. Its not only important that the property and we are taken care of, but that tenants are also taken care of. It's been a long time since I've come across the kind of service that Sue provides and if we had more property managers like her, this industry would be at the top of its game. Honestly if you are considering renting through Sue or looking for someone to manage your property. don't spend months-years thinking that all property managers are the same. They are absolutely not!! Sue thankyou for being you and doing what you do best. I'm absolutely blown away at how much you have done for us in a week. I really look forward to continuing to work with you and am confident and relieved in the future with our property in your hands.
You have shown your true colours
You have shown your true colours over the last month with how you have handled our tenant. We cannot fault you in anyway and appreciate how quickly you have acted.
Keep up the good work. You will be highly recommended by us.
Cheers
Rachel and David
You Rock
Murray and I are very happy with the personal care and attention you give to us in regard to both our investment properties .
You rock !
Kindest Regards
Lisa Neill
I AM GLAD TO KNOW YOU
I am glad you are on top since you have taken over the business about two months ago.
I must say you are efficient, diligent and willing to resolve problems.
Wishing you all the best in all the years to come in the business.
I am glad to know you.
God bless.
Kind regards,
Kim
Sue Heggs goes above and beyond for property owners with a no nonsense attitude
Thanks Sue
Rachel Willetts
Its nice that I am able to leave this all in your hands and i know you will take care of things
You do a fantastic job on looking after the property and all your hard work will pay off. Its nice that I am able to leave this all in your hands and I know you will take care of things.
Have a great week !
Alex
“We miss you Sue”
Hello Sue
We have often wondered what happened and where you went after leaving __________?
I searched the net today and found you!
Had you been able to tell us where you were going ( we presumed you couldn’t ethically) we would have requested you to take our rental with you.
Soon after you left, your replacement rang to introduce herself and since then I have not had a single word of communication from her.
We really miss you Sue and your wonderful service!
I am not contacting you for any real purpose other than to say hello.
We wish you every success!
Bruce & Kate
“This lady Sue Heggs is just amazing”
Joanne Chambers Was Martin 09/11/2017
“Thank you for your outstanding customer service”
Marcia B
“Can’t believe how quick you rented our house out”
Natalie La Macchia
Why owners around Perth are making the switch to SHPM
Melissa Finlan : I second Sue! I was with a different property manager previously (a big chain) and my rental sat vacant for 8 weeks. Yes the fees were cheaper, but I was paying the mortgage with no one in there. Sue came on board and we had someone in almost right away. She basically works round the clock and is always very responsive and on the ball. For me it’s worth paying a little more to have peace of mind that she’s handling it all.
Lisa Neill : Sue Heggs manages our investment properties, the most honest and hard working property manager we have ever had . Highly recommend her 👍👍👍
22nd May 2018
Jeez you don’t muck around do you?
“Jeez you don't muck around do you?
I love the add on Facebook. You've already gone above and beyond my last real estate agents efforts, over the course of 3 years.
Thank you so much! “
Paul
22nd May 2018
Thank you Sue you have just lifted the stress off
A GREAT PERSONALITY AND PASSIONATE AGENT
Natasha
24th June 2018
Agreed ! Sue is amazing. She is our property manager and is always there
IT HAS BEEN A JOY TO HAVE SUE AS A PROPERTY MANAGER
Bonnie Sinclair
11/07/2018
Happy Birthday to Sue Heggs and the team at SHPM
Kelly R
17th July 2018
Sue, you are amazing. We had previous property managers that promised the personal touch, but you actually deliver it!
Racheal E (20/08/2018)
@ SHPM we not only help our exclusive tenants to find their next home but we also help reunite our fur babies with their rightful owners….
Lovely message received today from one of our exclusive owners:
"Milo has very much made herself at home here and we are allowed to keep her 😊
The kids are over the moon!Thanks for sorting this out for us Sue, you always seem to go above and beyond your call of duty" xx
Natasha
Is our honour and pleasure to work with you
“BEST PROPERTY MANAGER OUT THERE – WE’LL NEVER USE ANYONE ELSE”
Lisa Neill 23rd October 2018
WE NEED AGENTS LIKE YOU OVER HERE IN TASSIE
Rachel Willetts 22nd Oct 2018
It is a privilege to be a Tenant of your real estate
It is a privilege to be a Tenant of your real estate. I am so happy here it is a nice place and great area"
Carl Warner - 24th October 2018
“Thank you for everything. Highly Recommend you guys”
Many thanks
Teresa (tenant)
2/11/2018
“Highly recommend !! Sue Heggs has been very helpful in finding properties for a few clients and friends” !!
Sarah Graham 15/11/2018
We feel completely at ease leaving our home in your care
We feel completely at ease leaving our home in your care".
Rachel Perrone - 5th December, 2018
“I am hoping to stay here for as long as possible as I love the house and the real estate agent”
Thanks for all your help.
Emily
22nd Feb 2019
Thank you for your prompt attention and very regular communication with us during this vacancy period.
Hugh and Kathy
13th March 2019
I didn’t realize how bad it all was until you guys have taken over
Hi Paula,
I understand what you are saying, it's just really difficult for us as we have always done the right thing by our tenants and just now realizing just how completely screwed over we have been by our previous agents. I didn't realize how bad it all was until you guys have taken over.
M.A. (9th April 2019).
I feel completely relaxed and worry free knowing your looking after our home
I feel completely relaxed and worry free knowing your looking after our home
Rachel Perrone, 30th April 2019
We are Very happy with how you are managing our property, the professional, the attention to detail, the efficiency and the hands on attitude is something we really appreciate!!
Good luck Sue!!! And well done!!! Well deserved, we love being part of your business and your exciting journey!!!!
We are Very happy with how you are managing our property, the professional, the attention to detail, the efficiency and the hands on attitude is something we really appreciate!!
Have an awesome day
Kind regards
Sharon (30th April 2019)
Taking a leap of faith in us made our rental journey so much easier
I would like to say a huge thank you for assisting us in getting our first rental property when we moved to Perth a year ago. , we enjoyed our stay and loved the home you found for us. We are extremely grateful to you.
Kind regards
Angela Berriman and family
12.05.2023
We say farewell to another client who was with us from the very start of the opening of our business 6 years ago.
Thanks for your brilliant management of our home and subsequent sale
Hi Sue,
Thanks for your brilliant management of our home and subsequent sale. In all things, you have been such a reliable and thorough professional.
I wish you all the best for the rest of the year.
Kind regards,
Mark T
04/08/2023
Sue is AMAZING!
I am really glad I went with you as my Property Manager
Appreciate the positive feedback from our clients…here is another one…
Sue’s whole demeanor just radiates how much she cares about her tenants, her business & that her number one priority is to have happy tenants/owners
Jade Kirsty (11/07/2019)
We were a bit nervous about it but you have made it a breeze for us!
Just want to say that we are so happy and grateful to have you looking after our first investment property. We were a bit nervous about it but you have made it a breeze for us! 🙂
Many thanks, Karen 24th July 2019
You provide a fantastic service – better than your competitors
true professionals at what you do ☺️ the best in the business 🙂
Over the past two years we have only had positive dealings with yourself and staff
I just want to also take this opportunity to acknowledge Sue Heggs Property Management.
Over the past two years we have only had positive dealings with yourself and staff, all your staff have been very nice and professional when visiting the home. Thank you Sue.
Regards
Stephen & Hayley
03/09/2019
we look forward to another 2 years with you
Regards
Garry & Jill Williams
03/09/2019
such a relief with us being in England
Thank you for being a good rental agent and responding to our maintenance requests swiftly
Thank you for the prompt processing of our bond. We are extremely grateful.
Thank you for being a good rental agent and responding to our maintenance requests swiftly.
Kind regards,
Laura and Glen - 29.09.2019
you truly are a legend
a breath of fresh air
Martin 08.10.2019
I have never dealt with a more professional, prompt and helpful real estate before
Thank you for everything you do Sue, your the best real estate agent/property manager I ever met
Sue, we’ve had our issues over the past few months but as I’ve said to you before, you are a great property manager
As an agent, our job is never easy and there are times we will always have our ups and downs and major conflicts with both owners and tenants, but it is the end result that matters and how those issues are managed and resolved.
Some feedback from one of our owners which makes it all worth while during those tough encounters :
Sue, we’ve had our issues over the past few months but as I’ve said to you before, you are a great property manager and Marc and I thank you for the work you’ve done this year. It’s been a learning experience, not one I’m keen to repeat anytime soon but nonetheless you have made it very easy.
Regards,
Linsey N
10.12.2019
Happy Tenant, Happy Owner, Happy Agent
I just want to say thank you again for my new home. We really love living here. And also thank you for all the repairs on the house too. It looks great. I have photos of the new white cabinets... Edgar did an amazing job! looks like a brand new kitchen! Thanks again! I am lucky to have owners who are so kind hearted as mine. Also the blinds and new sliding door lock are fantastic!! You have such wonderful people working for you! I feel like an angel is now looking after me! That's you!
I hope you have a fantastic Christmas and a Happy New Year!!
Regards,
Kim
Even during the Black Friday Yanchep Bushfires…we managed to still secure tenants for our owners
Chris N Carly Parr
In 21 years of property industry experience, you are miles ahead of any property management I’ve experienced
We put our trust in you 100% and both you and your staff have been wonderful
We would recommend you and your staff every time to property owner's who have investment properties. We put our trust in you 100% and both you and your staff have been wonderful. If circumstances change, you would be the only property manager I would have faith in.
Kind regards
Nicola & Peter
16.12.2019
a true blue Aussie lady you can trust!
I highly recommend Sue Heggs. She is very honorable, decent, truthful, hard working for owners to ensure that tenants do the right thing. She is in my humble opinion, a true blue Aussie lady you can trust!
Gabrielle (20.12.2019)
you have been amazing and should be very proud of the high standard of service that you provide
On the other side, you have been amazing and should be very proud of the high standard of service that you provide.
I'm sorry my tenants have caused you such grief.
Sam A (20.12.2019)
Thank you for being such a great property manager and taking the stress of owning a rental away
Thank you for being such a great property manager and taking the stress of owning a rental away.
Melissa W (21.12.2019)
you really are a class above other PM’s
Michelle Lacey
I really do appreciate the professional and thorough service that you provide.
I would also like to thank you and your team for doing an amazing job for the past year. I really do appreciate the professional and thorough service that you provide.
Thank you
Jo Cooper (06.01.2020)
“It has been a great house to rent over the past year and yourself, the owners and the agency have been very easy to deal with”
Another happy tenant at SHPM...
"It has been a great house to rent over the past year and yourself, the owners and the agency have been very easy to deal with"
Paul C
(08.01.2020)
A breath of fresh air
Wish you all the best Sue and thank you again"
Regards
Amela
I wouldn’t consider using anyone else
I wouldn’t consider using anyone else.
Mully Gan 14.01.2020
Bringing you on board to manage after our last experience has been wonderful and made our lives so much easier and less stressful so thank you!
Bringing you on board to manage after our last experience has been wonderful and made our lives so much easier and less stressful so thank you!
Hayley G
24.01.2020
Its rare to have property managers so open and transparent.
Could you be any more organized and efficient? You’re a machine !
Jo Douglas
We feel so fortunate to have you managing our property in such a professional manner for both us and the tenants!
Thank you - that is really great (and unexpected!)
We feel so fortunate to have you managing our property in such a professional manner for both us and the tenants!
Thank you again and stay safe during this uncertain time.
Chrissy & Mike
24.03.2020
COVID-19 Pandemic
Diana 15.04.2020
it has been a pleasure having you as our real estate agent the past year
We wish Candice and Daniel all the very best in their new home.
"Also thanks again it has been a pleasure having you as our real estate agent the past year"
Candice 12.05.2020
You make this process significantly less complicated as a landlord
Sincerely we are so grateful for Sue Heggs Property Management team for being outstanding agents
Your agency has been great to rent through
Dan
17.06.2020
We have been tenants for nilly 3 years now and cant speak highly enough about the professionalism of your team.
All external inspection staff and maintenance crews have always been pleasant and very nice people when visiting our home.
Sue, your hard work and long hours has payed off with getting to 3 yrs, we wish you every success into the future.
Stephen and Hayley Faulkner
You should move across to Melbourne and open an office haha you would run rings around the real estate over here
Honestly you run the best real estate business I ever have come across. Thank you for the fast and efficient service
You should move across to Melbourne and open an office haha you would run rings around the real estate over here
Thanks
Regards,
Jonathan
Sue Heggs, my Property Manager and Proud Sponsor of Alkimos Baseball Club!
Joey Evans
I just wanted to say thank you for all your hard work!
I just wanted to say thank you for all your hard work! We really appreciate everything that you have done to ensure that the house gets new tenants in time for when our current tenant vacates the property. With the amount of applicants you have presented us over the past few weeks just goes to prove how hard working you are and we can't thank you enough.
We wish you a wonderful weekend!
Warm regards,
Dave and Renee
Thank-you for your kindness and respect.
Very friendly and understandable; will go out of her way to help out when necessary,
I guess that not every real estate agency have as high standards as you do.
thanks Sue, can’t think of a better person for those suburbs in the north
This is the response we received from an owner who was sent a Management Expiry notice to renew their contract with SHPM…
Hello!
Yes please! You have been amazing, let us know what we need to sign ☺️
Thanks Mel 29.10.2020
I can’t imagine anyone else managing our property.
Thank you for all the routine inspections and comprehensive reports with photographs of each and every room and corner of the property.
Thank you for arranging all the maintenance items.
Thank you for keeping us up-to-date with everything, including COVID 19 updates, electrical checks, etc.
Thank you for continuing to go above and beyond to manage our property even when my husband has been difficult at times.
We can’t Thank You enough!!
I can’t imagine anyone else managing our property.
Thank you from the bottom of my heart,
Jany Li (20.11.2020)
You guys make my life so much easier
I hope you and your family have a great Christmas and New Year And the same to all you’re wonderful staff.
Thanks for the professionalism management in my rental.
You guys make my life so much easier.
Niall 07.12.2020
U have so much drive – We only have 2 rental properties and u do so much
I have noticed u are sending emails at all times of day and night - u never rest .
U have so much drive - We only have 2 rental properties and u do so much - Lola and I appreciate what u do.
Regards ,
Chris & Lola 09.12.2020
Sue I’m so happy I came with your company over bigger real estates
Kind Regards
Louise Haffenden (17.01.2021)
You are the bees knees and take pride in your company and what you deliver.
thank you for your quick response to my daughter’s emergency
Tanya D 11.02.2021
What an extremely efficient, helpful, kindly professional.
We have spent the last 2 months looking for a property to accommodate our family with next to no success. I finally found one that Sue managed and simply sent off a query. Within minutes I'd received a reply. Sue went over and above in trying to assist us find a property that would suit our needs. She maintained regular contact informing me of possibilities, arranging viewings, addressing concerns and queries and, most significantly during this exceptionally stressful time was both compassionate and empathetic of our plight. What an extremely efficient, helpful, kindly professional. I would not hesitate to recommend her services to anyone needing her assistance and expertise in this very difficult climate. Thank you Sue for all your help, we are sincerely grateful.
Claudia Haycocks 16.02.2021
I can highly recommend Sue Heggs Property Management and Sue’s small team of dedicated staff.
Your work ethic and dedication to helping your clients is truly admirable
Renee Eriksen (12.03.2021)
Grateful we have such an amazing agent looking after our home
Thankyou
Chris Perrone
16.03.2021
we have never had a property manager whom is as dedicated and thorough as you
I wanted to purchase some wine and flowers to drop to you this week to say an extra thank you for your efforts, I’m not so much of a flower receiver (unless they are picked as that takes effort) so if you would prefer an alternative gift from something that would come to more of a use for you, please let me know. Again thank you for going above and beyond as we have never had a property manager whom is as dedicated and thorough as you x
Chloe & Justin (12.05.2021)
you’ve gone above & beyond with your professionalism & kindness
With much appreciation
Katherine & Ben (15.05.2021)
Long term tenants of SHPM now moving to their 3rd home with our agency - building long term relationships
“You have been great and helpful, if we do rent our new house in the future, possibly 6 months from now we will like to use you if that’s ok? “
Thank you for your consistent efficiency in regards to any maintenance at the property
I just wanted to email to thank you for your consistent efficiency in regards to any maintenance at the property.
As tenants we really do appreciate it.
Thanks again
Emily & Awatea 14.06.2021
I also would really like you to be my agent… you are such a breath of fresh air
Thanks again sue you are truly a wonderful person and fantastic realtor
Thanks again sue you are truly a wonderful person and fantastic realtor
Judith - 12.08.2021
You are the best around here in finding homes for people to live in when they could be out on the street if it was not for you
if we had had you from the start of our rentals, over 12 yrs ago… it would have been a much happier journey!!
“Everyone we have spoken with says if you have an investment property put it through Sue Heggs”.
"Everyone we have spoken with says if you have an investment property put it through Sue Heggs".
Kirsty - 17th Sept 2021
We are so sad to be leaving your agency as you have by far been the most efficient we have ever worked with.
We are so sad to be leaving your agency as you have by far been the most efficient we have ever worked with.
Tania and Jacques 19.02.2023
I’m so grateful to be a tenant of Sue’s. She’s helped and supported me since moving in. Thank you Sue 😊
Jaye Williams 23.09.2021
Haven’t found a service with such great proactive PM skills in all the 25 years
we’d recommend or rent from you again in a heartbeat!
Thank you for being such a great property manager, we'd recommend or rent from you again in a heartbeat!
Warm Regards,
Kelly and Cassidy 09.05.2023
It’s a pleasure to have you as our leasing agent
It’s a pleasure to have you as our leasing agent to rent this property. You do amazing work for both owners and tenants.
Thank you.
Lisa and Chasse. 21.02.2023
Hugely grateful I am for having you share my journey with me from renting to selling….
Sorry for the big delay.
I just wanted to say thankyou and how hugely grateful I am for having you share my journey with me from renting to selling. You have been so very helpful and I would not hesitate to use you again.
Kind regards
Natasha Bailey 28.04.2023
Thanks for being a very diligent and hard working property manager
I don’t think I’ve ever cried having to vacate a home but today I did
Sue, you are an amazing person who works so hard
Thank you for your support and management of our property since 2021
Dani & Chris 11.08.2023
You are most definitely the best in the business and that is why we stay with you
Welcome Home Ronnie… I couldn’t have asked for a more dedicated and responsive team to have my back
Loving the positive feedback flowing through….
Always lovely to receive some positive feedback for all our hard work
Sue works extremely hard to help families secure rentals
Mae R
02.05.2022
Once again Sue, we both want to thank you for your professionalism and speed of response to our emails and so thanks again
From the very beginning your professionalism did not go unnoticed !
Dear Sue (and Team)
We would like to thank you from the bottom of our hearts for all your help during our time with your agency.
From the very beginning your professionalism did not go unnoticed!
We wish you and your business all the very best.
With gratitude
The Dos Santos-Viljoen family x
05.04.2023
Sue Heggs Property Management was our first and only choice!
Thank you for your efforts in getting Kinross sold for me and the great job you and the team did managing the property
Just a quick note to say thank you for your efforts in getting Kinross sold for me and the great job you and the team did managing the property for me also. If I ever get the chance to refer you I most certainly will or if there is a link you have and would like me to leave a glowing reference I would be glad to do so.
Wishing you all the very best !
Thanks again.
Travis 22.05.2023
Just want to say a big thanks for your service for the last 4 years
I would highly recommend your company, which I have done in the past to anyone looking for a property manager.
We should have had you from the start!
yes we will not be renewing the lease at ......
Myself and Dianne will be moving back into the property. I thank you for handling the property management; unfortunately I should have had you right from the start !
Thank you for your professionalism - I have no problem recommending you.
Regards
Kevin Gibbs 02.02.2023
I trust and like you Sue, you are a person that is reliable and honest and do your best at all times!
Another property leased before going to market !
- Emilija Bradford
😇😇
After having been on the market and vacant for 3 months with another large National Franchise Real Estate Agent, Sue Heggs Property Management leased this property before going to market!