Exclusive Property Management Services
Boutique Property Management Agent where the Owner & Licensee of the agency also manages your property, 24/7 Guaranteed!
Phone Sue: 0412 160 438

Properties

Best property manager I’ve met!

I've recently found myself needing to find a rental and it was hard to get to view properties through most agents. I found myself constantly having to call as no one would return my calls! Sue goes above and beyond to fit in viewings with your work hours and if you're an owner this is something you would want! You're paying someone to find you a tenant and they are letting them sit empty as they don't account for people not making it to the home opens due to work. Plenty of other rentals I've wanted to look at through other agents I haven't been able view to as they won't do viewings outside of my work hours, so they are probably still empty. Sue was punctual, accommodating and beautiful friendly service. Highly recommended for owners and tenants alike.


- Samantha Bayliss
Tenant

Sue is by far the best…

Sue is by far the best property manager I have come across in my 17 years of being a landlord and being with many real eatate agencies. Sue will not rest till she has found just the right tenant for your property. She is fair on tenants too. I highly recommend Sue - she works tirelessly and has a work ethic that seems to be lost generally within the property management industry these days. Always approachable and an excellent communicator - she has your beat interest at heart!

- Simi Hc
Landlord

I would highly recommend Sue…

I have been dealing with Sue for the last three years . She has an eye for detail and is onto any issue promptly. I would highly recommend Sue to any landlord or tenant as she is on the ball and works very hard to keep her clients happy . You will not be disappointed with this company .

- Mark Azza
Landlord

Levels above any other…

Worked with Sue now on a professional basis for 6 months. Never have I come across anyone more dedicated to her profession. If you are looking for property management that is levels above any other look no further than this lady.

- Simon Marshall
Landlord

Reliable and always replies…

Firstly we would like to say a very sincere thank you to Sue for her attention to our property and in assisting us at this difficult time. Without Sue acting in our corner it is clear that very little progress would have been made. We contact Sue as she is reliable and always replies.  Her replies to me yesterday and today were very late in the evening an early in the morning

- Cath & Dave
Landlords

Impressed me very much with your commitment

Hi Sue, You have certainly impressed me very much with your commitment and your professional attitude. As mentioned previously these are things I truly value and is the prime reason I decide to go ahead with you over (realty)... Obviously the "Accountant" in me brings out the cautious approach when it comes to dealing with all finance related matters. I appreciate your involvement outside working hours which is something I did not see with the company we were with previously.

- Chris
Landlord

Thanks a million for going that extra mile

Hi Sue, thanks a million for going that extra mile. From my own experience not many Realtor's do that over here, so your efforts really have been appreciated and I wouldn't hesitate in sending people your way in the future. Have a good week.

- Kevin Giggs
Landlord

Exceptional and personalised service…

I must say a big thank you to you for your exceptional and personalised service. There are a lot of empty rentals I'm keen to see, however, you are one of the only agents who is providing any kind of service to me. No one calls back and if they do, it's near on impossible to view the properties. So thank you, you are a breath of fresh air!!!!

- Lisa
Tenant

Love it, love it, love it…

Love it, love it, love it..... love that you guys are so efficient in getting this to me before the EOFY - wow - what a team! Better than any other Real Estate I have ever dealt with in my 17 years of letting my properties! Thanks Sue and team.

- Simone Holmes-Cavanagh
Landlord

Where do I start…. Sue, thank you for being you and doing what you do best

Emilija Krcoski Bradford reviewed Sue Heggs Property Management Pty Ltd — 5 star - 14th August 2017

Where do I start. I've recently (a week ago) come to Sue after seeing her adverts on FB. I've been with another real estate agency for my property for the past 4 years. I've been disappointed and frustrated time and time again at the lack of care for not only my property, but for myself and my husband as clients. Its hard to make a move simply because you just assume that all property managers are the same. Well I was wrong!! Reaching out to Sue and putting my property in her hands has been the best decision I've made for our rental property and for us as owners and any tenant that rents our home. Its not only important that the property and we are taken care of, but that tenants are also taken care of. It's been a long time since I've come across the kind of service that Sue provides and if we had more property managers like her, this industry would be at the top of its game. Honestly if you are considering renting through Sue or looking for someone to manage your property. don't spend months-years thinking that all property managers are the same. They are absolutely not!! Sue thankyou for being you and doing what you do best. I'm absolutely blown away at how much you have done for us in a week. I really look forward to continuing to work with you and am confident and relieved in the future with our property in your hands.

You have shown your true colours

Hi sue
You have shown your true colours over the last month with how you have handled our tenant. We cannot fault you in anyway and appreciate how quickly you have acted.
Keep up the good work. You will be highly recommended by us.
Cheers
Rachel and David

You Rock

Hi Sue

Murray and I are very happy with the personal care and attention you give to us in regard to both our investment properties .

You rock !

Kindest Regards
Lisa Neill

I AM GLAD TO KNOW YOU

Dear Sue,

I am glad you are on top since you have taken over the business about two months ago.
I must say you are efficient, diligent and willing to resolve problems.
Wishing you all the best in all the years to come in the business.

I am glad to know you.
God bless.

Kind regards,
Kim

Sue Heggs goes above and beyond for property owners with a no nonsense attitude

Sue Heggs goes above and beyond for property owners with a no nonsense attitude. She has done an outstanding job since we took her on as our agent and we highly recommend her services.
Thanks Sue
Rachel Willetts

Its nice that I am able to leave this all in your hands and i know you will take care of things

Thanks Sue

You do a fantastic job on looking after the property and all your hard work will pay off. Its nice that I am able to leave this all in your hands and I know you will take care of things.

Have a great week !

Alex

“We miss you Sue”

What a beautiful email I just received from one of my owners I had to leave behind.....

Hello Sue
We have often wondered what happened and where you went after leaving __________?
I searched the net today and found you!
Had you been able to tell us where you were going ( we presumed you couldn’t ethically) we would have requested you to take our rental with you.
Soon after you left, your replacement rang to introduce herself and since then I have not had a single word of communication from her.
We really miss you Sue and your wonderful service!
I am not contacting you for any real purpose other than to say hello.
We wish you every success!
Bruce & Kate

“This lady Sue Heggs is just amazing”

Well what can I say! This lady, Sue Heggs is just amazing! After having a very few stressful months of worrying, thinking we're not going to have a home for Christmas and the new year, this lady worked her magic and pulled this out of the hat. She will never understand how grateful we truly are and we can never thank her enough. After reading all her lovely comments on Facebook she def deserves all the credit she gets and she does an amazing job. Thank you from us all xx 

Joanne Chambers Was Martin 09/11/2017

“Thank you for your outstanding customer service”

"Good morning Sue, Thank you again for the way you have gone above and beyond in seeing that the property was so well presented for my arrival and for your outstanding customer service".

Marcia B

“Can’t believe how quick you rented our house out”

"Thanks a lot for helping us rent out our house. Can't believe how quick it all happened. Highly recommended"

Natalie La Macchia

 

Why owners around Perth are making the switch to SHPM

Simon Marshall : I use Sue Heggs on my rental and I also work for her maintenance team. Wouldn't be able to find a more dedicated manager if I tried.


Melissa Finlan : I second Sue! I was with a different property manager previously (a big chain) and my rental sat vacant for 8 weeks. Yes the fees were cheaper, but I was paying the mortgage with no one in there. Sue came on board and we had someone in almost right away. She basically works round the clock and is always very responsive and on the ball. For me it’s worth paying a little more to have peace of mind that she’s handling it all.

Lisa Neill : Sue Heggs manages our investment properties, the most honest and hard working property manager we have ever had . Highly recommend her 👍👍👍
22nd May 2018

Jeez you don’t muck around do you?

Some lovely feedback from another owner that has made the switch to SHPM...

“Jeez you don't muck around do you?

I love the add on Facebook. You've already gone above and beyond my last real estate agents efforts, over the course of 3 years.


Thank you so much! “
Paul

22nd May 2018

Thank you Sue you have just lifted the stress off

Sue I just wanted to say my husband and I have been so impressed with the fantastic job you are doing managing our rental property. Your dedication and hard work has really been above and beyond what we expected. I would not hesitate to recommend Sue for anyone looking for an extremely hardworking dedicated property manager. Thank you Sue you have just lifted the stress off 😃 Kelly Rahui 

A GREAT PERSONALITY AND PASSIONATE AGENT

Hi Sue! It was a great pleasure to meet you personally today. You have a great personality and a passionate agent.  Thank you for the time you dedicated to us!

Natasha
24th June 2018

Agreed ! Sue is amazing. She is our property manager and is always there

Agreed ! Sue is amazing. She is our property manager and is always there. If something breaks she always makes sure things are fixed asap. If there are any issues they are always resolved quickly! I highly reccomend sue 🙂  Jade Littleford

IT HAS BEEN A JOY TO HAVE SUE AS A PROPERTY MANAGER

"After having such negative experiences previously it has been a joy to have Sue as a property manager ! Such excellent service"

Bonnie Sinclair
11/07/2018

Happy Birthday to Sue Heggs and the team at SHPM

Happy birthday to Sue Heggs and the team at Sue Heggs Property Management. So glad we have you manage our property; your service is amazing thank you. Xx

Kelly R
17th July 2018

Sue, you are amazing. We had previous property managers that promised the personal touch, but you actually deliver it!

Sue, you are amazing. We had previous property managers that promised the personal touch, but you actually deliver it. Your team as well as yourself are a pleasure to deal with and you are on top of things before we even think of it. It is such a pleasure to have a property management team like yours look after our property. I cannot recommend you highly enough to anyone!

Racheal E (20/08/2018)

@ SHPM we not only help our exclusive tenants to find their next home but we also help reunite our fur babies with their rightful owners….

@ SHPM we not only help our exclusive tenants to find their next home but we also help reunite our fur babies with their rightful owners....

Lovely message received today from one of our exclusive owners:

"Milo has very much made herself at home here and we are allowed to keep her 😊
The kids are over the moon!Thanks for sorting this out for us Sue, you always seem to go above and beyond your call of duty" xx



Natasha

Is our honour and pleasure to work with you

"Sue, we are flying off on Sat, 1 Sept. Myself and my wife would like to express our appreciation to u and your team that had been very responsive in helping us. We had an enjoyable stay in Australia in the past 2 yrs all becoz you. I dare to say u r one of the professional and responsible property manager in Australia. Is our honour and pleasure to work with you. Wish you all best. Regards Daniel

“BEST PROPERTY MANAGER OUT THERE – WE’LL NEVER USE ANYONE ELSE”

"Best property manager out there , honest, reliable highly recommend. It’s the truth , never had anything to worry about , you organise and sort everything out, you’re amazing and we greatly appreciate you , will never use anyone else "😘😘  

Lisa Neill  23rd October 2018

WE NEED AGENTS LIKE YOU OVER HERE IN TASSIE

"We need agents like you over here in Tassie" -

Rachel Willetts 22nd Oct 2018

It is a privilege to be a Tenant of your real estate

"Hi Sue, Carl here hope you are going well with your new rental inspection team.
It is a privilege to be a Tenant of your real estate. I am so happy here it is a nice place and great area"

Carl Warner - 24th October 2018

“Thank you for everything. Highly Recommend you guys”

"Thank you for everything and mostly you all being a wonderful Agent and assistants of Sue Heggs. Highly Recommend you guys.
Many thanks
Teresa (tenant)
2/11/2018

“Highly recommend !! Sue Heggs has been very helpful in finding properties for a few clients and friends” !!

"Highly recommend !! Sue Heggs has been very helpful in finding properties for a few clients and friends" !!

Sarah Graham   15/11/2018

We feel completely at ease leaving our home in your care

"Thank you Sue, you are the queen.
We feel completely at ease leaving our home in your care".


Rachel Perrone - 5th December, 2018

“I am hoping to stay here for as long as possible as I love the house and the real estate agent”

"I’m happy to resign a 12 month lease, I am hoping to stay here for as long as possible as I love the house and the real estate agent"


Thanks for all your help.
Emily

22nd Feb 2019

Thank you for your prompt attention and very regular communication with us during this vacancy period.



Thank you so much for your hard work on our behalf. We are very glad we met you. Thank you for your prompt attention and very regular communication with us during this vacancy period. Well done and thank you ! We are very grateful.

Hugh and Kathy
13th March 2019

I didn’t realize how bad it all was until you guys have taken over

This is one of the main reasons why SHPM are very different to every other agent. At SHPM we outlay a huge cost on inspections to ensure your property is being reported thoroughly and all maintenance reported and dealt with immediately to ensure the upkeep of your home and to retain it's value. Here is an email we have received from one of our exclusive owners with many properties that has made the switch to SHPM;


Hi Paula,
I understand what you are saying, it's just really difficult for us as we have always done the right thing by our tenants and just now realizing just how completely screwed over we have been by our previous agents. I didn't realize how bad it all was until you guys have taken over.

M.A. (9th April 2019).

I feel completely relaxed and worry free knowing your looking after our home

Your awesome Sue, well deserved success for all your hard work.
I feel completely relaxed and worry free knowing your looking after our home


Rachel Perrone,  30th April 2019

We are Very happy with how you are managing our property, the professional, the attention to detail, the efficiency and the hands on attitude is something we really appreciate!!

Hi Sue

Good luck Sue!!! And well done!!! Well deserved, we love being part of your business and your exciting journey!!!!

We are Very happy with how you are managing our property, the professional, the attention to detail, the efficiency and the hands on attitude is something we really appreciate!!

Have an awesome day

Kind regards

Sharon (30th April 2019)

Taking a leap of faith in us made our rental journey so much easier

Dear Sue

I would like to say a huge thank you for assisting us in getting our first rental property when we moved to Perth a year ago. , we enjoyed our stay and loved the home you found for us. We are extremely grateful to you.

 

Kind regards

Angela Berriman and family

12.05.2023

We say farewell to another client who was with us from the very start of the opening of our business 6 years ago.


We say farewell to another client who was with us from the very start of the opening of our business 6 years ago.



Hi Sue

Just wanted to say thank you for all the work you have done over the years from finding tenants,maintenance ,inspections etc and selling 2 Eyre Court

You and your team have been very professional and easy to talk to while we have been here in New Zealand

We are very happy with the sale of the house and wish you all the best for the future.

Mike and Chrissy

23.05.2023

Thanks for your brilliant management of our home and subsequent sale

Sharing another lovely review received from another owner we say farewell to today.

Hi Sue,

Thanks for your brilliant management of our home and subsequent sale. In all things, you have been such a reliable and thorough professional.

I wish you all the best for the rest of the year.

Kind regards,

Mark T
04/08/2023

Sue is AMAZING!

Sue is AMAZING! She had our property rented before we had actually finished our cleaning! No fuss, no mucking around. Very impressed. Kathy and Hugh  28th May 2019

I am really glad I went with you as my Property Manager





"Thanks for prompt reply Sue. I am really glad I went with you as my Property Manager. You have made it such an easy transition for a first timer: Jake H. 26/06/2019

Appreciate the positive feedback from our clients…here is another one…


"Thanks again for all your work this financial year and making our investment as simple as possible"



Craig 

Sue’s whole demeanor just radiates how much she cares about her tenants, her business & that her number one priority is to have happy tenants/owners

WOW! I messaged Sue randomly asking if she had any vacant rentals to suite my needs? oh how glad i am that i did. Sue arranged a viewing for us before the house even went to market. Since dealing with Sue, she has been so friendly & helpful from day one, always made time to accommodate my requests for viewings at a time that suites me. Sue arranged this twice even before i applied for the property. The turn around time from application to approval was the quickest I've ever experienced. I really would like to commend Sue on her excellent service & the way she has handled all of our interactions even before i was one of her tenants. Nothing is too much for Sue to do if it means helping us out. Sue's whole demeanor just radiates how much she cares about her tenants, her business & that her number one priority is to have happy tenants/owners. In my life time i haven't yet (other than Sue) come across this from another property manager/company, I've always just felt like another 'number'. When she says she puts personalisation into her work she was not kidding, her dedication & passion for what she does shines through. I'm really looking forward to many years of having Sue as my property manager & entrusting her with mine & my family's home/s.

Jade Kirsty (11/07/2019)

We were a bit nervous about it but you have made it a breeze for us!

Hi Sue,

Just want to  say that we are so happy and grateful to have you looking after our first investment property. We were a bit nervous about it but you  have made it a breeze for us! 🙂

Many thanks, Karen 24th July 2019

You provide a fantastic service – better than your competitors

"It’s the truth though, the industry can be very hard.  It calls for a lot of resilience, but moreover fantastic communication – Sue Heggs Property Management excels in these areas.  Not only have I had many property managers over the years, but I’ve worked with many, so I feel qualified to say that your office is one of the most professional and efficient.  If there’s a problem, you’re straight onto it – it doesn’t get put into the too hard basket or forgotten.   It can be a very thankless job – but you will bounce back as you say, knowing you provide a fantastic service – better than your competitors"  JD

true professionals at what you do ☺️ the best in the business 🙂

Michelle Lacey We second that - the whole PM team has been amazing and we fully appreciate everything you have done to date, true professionals at what you do ☺️ the best in the business 🙂

Over the past two years we have only had positive dealings with yourself and staff

Hi Sue,

I just want to also take this opportunity to acknowledge Sue Heggs Property Management.


Over the past two years we have only had positive dealings with yourself and staff, all your staff have been very nice and professional when visiting the home. Thank you Sue.

Regards

Stephen & Hayley

03/09/2019

we look forward to another 2 years with you

Thanks for your excellent service over the last 2 years, we look forward to another 2 years with you.

Regards

Garry & Jill Williams

03/09/2019

such a relief with us being in England





"Hello Paula....



 



And just a big thank you to you all for looking after our property, knowing it's in good hands is such a relief with us being in England! Thank you all very much".



Carly and Chris - 26.09.2019

Thank you for being a good rental agent and responding to our maintenance requests swiftly

Hello Sue,

Thank you for the prompt processing of our bond. We are extremely grateful.


Thank you for being a good rental agent and responding to our maintenance requests swiftly.

Kind regards,
Laura and Glen - 29.09.2019

you truly are a legend




Thanks sue, you truly are a legend... I don’t know how you are contactable 24/7!



I guess that’s what sets you apart from the rest.



Cameron 08.10.2019



a breath of fresh air

It really is a breath of fresh air having open lines of communication and quick responses to queries. And we haven’t even moved I yet!

Martin  08.10.2019

I have never dealt with a more professional, prompt and helpful real estate before


Hi Sue,



 



I will not be renewing my lease for January 2020 due to relocating for work. If I wasn’t being relocated I would definitely be renewing. The owners, yourself and your team have been nothing short of great the past 2 years and I have never dealt with a more professional, prompt and helpful real estate before, so thank you for making my rental experience pleasant and stress free!



 



Kind regards,



Shayna

Thank you for everything you do Sue, your the best real estate agent/property manager I ever met


"Thank you for everything you do Sue, your the best real estate agent/property manager I ever met. You get things done immediately and very understanding plus you got me into this house so quickly that I will always appreciate that more than anything else"



 



Kind regards



 



Craig


Sue, we’ve had our issues over the past few months but as I’ve said to you before, you are a great property manager

As Christmas approaches, we say goodbye to a few of our wonderful owners who are returning to live back in their homes.

As an agent, our job is never easy and there are times we will always have our ups and downs and major conflicts with both owners and tenants, but it is the end result that matters and how those issues are managed and resolved.

Some feedback from one of our owners which makes it all worth while during those tough encounters :


Sue, we’ve had our issues over the past few months but as I’ve said to you before, you are a great property manager and Marc and I thank you for the work you’ve done this year. It’s been a learning experience, not one I’m keen to repeat anytime soon but nonetheless you have made it very easy.

Regards,
Linsey N

10.12.2019

Happy Tenant, Happy Owner, Happy Agent

Hi Kara,

I just want to say thank you again for my new home. We really love living here. And also thank you for all the repairs on the house too. It looks great. I have photos of the new white cabinets... Edgar did an amazing job! looks like a brand new kitchen! Thanks again! I am lucky to have owners who are so kind hearted as mine. Also the blinds and new sliding door lock are fantastic!! You have such wonderful people working for you! I feel like an angel is now looking after me! That's you!

I hope you have a fantastic Christmas and a Happy New Year!!

Regards,

Kim

Even during the Black Friday Yanchep Bushfires…we managed to still secure tenants for our owners

Thank you Sue for securing us a new tenant during this very stressful time. You are great and we very much appreciate all your hard work and dedication 💖

Chris N Carly Parr

In 21 years of property industry experience, you are miles ahead of any property management I’ve experienced


Sue,



I must say I’m highly impressed with your professionalism and speed of service. In 21 years of property industry experience, you are miles ahead of any property management I’ve experienced.



It’s a credit to you and your team.



Regards



Carl (15.12.2019)

We put our trust in you 100% and both you and your staff have been wonderful

Hi Sue

We would recommend you and your staff every time to property owner's who have investment properties.  We put our trust in you 100% and both you and your staff have been wonderful. If circumstances change, you would be the only property manager I would have faith in.

Kind regards

Nicola & Peter

16.12.2019

a true blue Aussie lady you can trust!

I highly recommend Sue Heggs. She is very honorable, decent, truthful, hard working for owners to ensure that tenants do the right thing. She is in my humble opinion, a true blue Aussie lady you can trust!


Gabrielle (20.12.2019)

you have been amazing and should be very proud of the high standard of service that you provide

I don't know how you do it and understand how exhausting it would be.

On the other side, you have been amazing and should be very proud of the high standard of service that you provide.

I'm sorry my tenants have caused you such grief.

Sam A (20.12.2019)

Thank you for being such a great property manager and taking the stress of owning a rental away

That’s fantastic we have people all lined up for 2 years.

Thank you for being such a great property manager and taking the stress of owning a rental away.

Melissa W (21.12.2019)

you really are a class above other PM’s

Thanks Sue and Kara for being so professional with our properties throughout this year, we really appreciate everything you have done for us and I cannot recommend you highly enough, you really are a class above other PM's, have a lovely Christmas and hope you get time to drink lots of wine and be very merry 🍾🍾 and don't have to Uber anywhere for work x

Michelle Lacey

I really do appreciate the professional and thorough service that you provide.

Hi Sue

I would also like to thank you and your team for doing an amazing job for the past year.  I really do appreciate the professional and thorough service that you provide.

Thank you

Jo Cooper (06.01.2020)

“It has been a great house to rent over the past year and yourself, the owners and the agency have been very easy to deal with”

Always sad to see our best tenants move on...

Another happy tenant at SHPM...

"It has been a great house to rent over the past year and yourself, the owners and the agency have been very easy to deal with"


Paul C

(08.01.2020)

A breath of fresh air

"I must say though you were a breath of fresh air. Over the last couple of weeks we have dealt with many real estate agents and no one is a match to your professionalism. No matter the time of day we emailed, you replied within minutes, followed up promptly and was honest. I will ensure to leave good reviews.
Wish you all the best Sue and thank you again"


Regards
Amela

I wouldn’t consider using anyone else

Sue has been brilliant for us as homeowners who rent.
I wouldn’t consider using anyone else.


Mully Gan 14.01.2020

Bringing you on board to manage after our last experience has been wonderful and made our lives so much easier and less stressful so thank you!

Sue, I honestly don't know how you do your job dealing with this stuff all day every day without being completely depressed and/or drunk all the time!

Bringing you on board to manage after our last experience has been wonderful and made our lives so much easier and less stressful so thank you!


Hayley G

24.01.2020

Its rare to have property managers so open and transparent.


We say farewell to another one of our lovely tenants....



 



Good Morning Sue,



 



I am emailing to let you know that I have just made my final rent payment. Its come around so quick.



 



We are currently in the process of packing 😊 fun times.



 



I just wanted to thank you and Kara for being amazing property managers and for all the work you guys do for your tenants. Its rare to have property managers so open and transparent.



 



I will highly recommend you whenever I can.



 



Again, thanks for everything Sue and good luck for your future.



 



Best regards,



 



Sharyn

Could you be any more organized and efficient? You’re a machine !

A happy tenant renewing her lease for another 2 years with SHPM!

Jo Douglas

We feel so fortunate to have you managing our property in such a professional manner for both us and the tenants! 

Hi Sue

Thank you - that is really great (and unexpected!)

We feel so fortunate to have you managing our property in such a professional manner for both us and the tenants!

Thank you again and stay safe during this uncertain time.

Chrissy & Mike

24.03.2020

COVID-19 Pandemic

Thank you Sue, to you and your team, for pro actively managing the unusual circumstances to the betterment of both landlords and tenants. We appreciate the difficulties and also appreciate your communications with regards to this. We feel reassured that you and your team, continue to manage our property with a high quality of service we have come to expect.

Diana 15.04.2020

it has been a pleasure having you as our real estate agent the past year

Sad to see one of our fantastic tenants leave and thank them for leaving the property in such excellent condition.
We wish Candice and Daniel all the very best in their new home.

"Also thanks again it has been a pleasure having you as our real estate agent the past year"
Candice  12.05.2020

You make this process significantly less complicated as a landlord



Good afternoon Sue,



 



Thank you as always to yourself and the team for the attention to detail and the service provided. You make this process significantly less complicated as a landlord.



 



Chelsea 13.05.2020

Sincerely we are so grateful for Sue Heggs Property Management team for being outstanding agents


We sadly say farewell to another family of ours and thank them for being such wonderful tenants...



 



"Sincerely we are so grateful for Sue Heggs Property Management team for being outstanding agents. You have looked after our needs and we will miss this beautiful home"



 



Keriana and Aidan

Your agency has been great to rent through

Hi Sue, I hope you are well - i have decided to move when this lease expires. I will be looking for a rental with my girlfriend, Your agency has been great to rent through therefore if you have anything come up.....

Dan

17.06.2020

We have been tenants for nilly 3 years now and cant speak highly enough about the professionalism of your team.

Stephen Faulkner Massive Happy 3rd Birthday to Sue and the rest of the SHPM team. We have been tenants for nilly 3 years now and cant speak highly enough about the professionalism of your team.
All external inspection staff and maintenance crews have always been pleasant and very nice people when visiting our home.
Sue, your hard work and long hours has payed off with getting to 3 yrs, we wish you every success into the future.
Stephen and Hayley Faulkner

You should move across to Melbourne and open an office haha you would run rings around the real estate over here

Thanks Sue

Honestly you run the best real estate business I ever have come across. Thank you for the fast and efficient service


You should move across to Melbourne and open an office haha you would run rings around the real estate over here

Thanks

Regards,
Jonathan

Sue Heggs, my Property Manager and Proud Sponsor of Alkimos Baseball Club!

Huge Thank You to Sue Heggs, my Property Manager and Proud Sponsor of Alkimos Baseball Club!! Thank you for going above and beyond in both!

Joey Evans

I just wanted to say thank you for all your hard work!

Good Afternoon Sue,

I just wanted to say thank you for all your hard work! We really appreciate everything that you have done to ensure that the house gets new tenants in time for when our current tenant vacates the property. With the amount of applicants you have presented us over the past few weeks just goes to prove how hard working you are and we can't thank you enough.

We wish you a wonderful weekend!

Warm regards,

Dave and Renee

Thank-you for your kindness and respect.




I've been renting through Sue Heggs Property Management for some time now. If I've ever had any issues, they've always been taken care of "immediately".  Never had a problem over finance and have always been treated with respect. Thank-you for your kindness and respect.



Very friendly and understandable; will go out of her way to help out when necessary,

We have been renting from Sue for just over a year now and she has been great. Very friendly and understandable; will go out of her way to help out when necessary,

Thanks Sue

I guess that not every real estate agency have as high standards as you do.


Sharing some feedback from one of our long term tenant who unfortunately has to move out of her rental due to owners selling.






OMG Sue,



I just have to share that I have seen some nasty rentals over the past three weeks, but the one that I just saw today takes the cake!



It is located in the prestigious Golf Links Estate in Carramar but the property was far from prestigious.



Even before I entered, the front eves were thick with black mould.



On walking inside there was a distinct odour (smelt like urine, maybe the mould)



The bath and shower recesses had thick mould in them.



There were stickers on the doors and the walls were filthy.



The tiled areas were filthy with the grout black with dirt.



It was a 5br home with a pool (the pool was the cleanest part of the house)



I'm pretty sure that the pool is not compliant with council pool regulations as the pool can easily be accessed through a standard flyscreen laundry door.



The garage was carpeted (yes, carpeted) and had oil oil stains on it!



What makes this home even more unbelievable was that the rental price had just been increased to $525 per week.



The lady who showed this home did say that the previous tenants had moved out yesterday and that there " might' be some more cleaning that needs to be done! Really??



I know that I wasn't the only one who was shocked by what they saw.



The house certainly does not match the listing description and photos!



I am getting to the desperate stage at the moment due to my vacate date being imminent, but not that desperate.



I guess that not every real estate agency have as high standards as you do.



I guess that is a plus for tenants who do not look after the properties.



I just thought that I would share this with you and I hope that you are not eating anything as you read this!



Have a great week-end.



Lee-Anne

thanks Sue, can’t think of a better person for those suburbs in the north


I can't thank you all enough, my FB friends, followers and members of the general public who constantly refer me and SHPM when looking for a Property Manager in the North.



Especially to the sales reps who work for our competitors who always recommend their clients to us for Property Management. 🙂



Now that's saying a lot and very honoured!



Without your referrals and recommendations we could not continue to grow and be where we are today.



Thank you for your constant support.



"thanks Sue, can't think of a better person for those suburbs in the north" Tommy

This is the response we received from an owner who was sent a Management Expiry notice to renew their contract with SHPM…

This is the response we received from an owner who was sent a Management Expiry notice to renew their contract with SHPM...

Hello!

Yes please! You have been amazing, let us know what we need to sign ☺️

Thanks Mel  29.10.2020

I can’t imagine anyone else managing our property.

Thank you Sue and Team for always going above and beyond to help us get the best out of our investment property.

 

Thank you for all the routine inspections and comprehensive reports with photographs of each and every room and corner of the property.

Thank you for arranging all the maintenance items.

Thank you for keeping us up-to-date with everything, including COVID 19 updates, electrical checks, etc.

Thank you for continuing to go above and beyond to manage our property even when my husband has been difficult at times.

We can’t Thank You enough!!

I can’t imagine anyone else managing our property.

Thank you from the bottom of my heart,

Jany Li (20.11.2020)

You guys make my life so much easier

Hi Sue

I hope you and your family have a great Christmas and New Year   And the same to all you’re wonderful staff.

Thanks for the professionalism management in my rental.

You guys make my life so much easier.

Niall 07.12.2020

U have so much drive – We only have 2 rental properties and u do so much

Sue,

I have noticed u are sending emails at all times of day and night - u never rest .

U have so much drive - We only have 2 rental properties and u do so much - Lola and I appreciate what u do.

Regards ,

Chris & Lola  09.12.2020

Sue I’m so happy I came with your company over bigger real estates

Sue I'm so happy I came with your company over bigger real estates 🙂

Kind Regards

Louise Haffenden (17.01.2021)

You are the bees knees and take pride in your company and what you deliver.


With the first lot of rains yesterday evening and an emergency to deal with late on a Saturday night, was lovely to receive this review from the owner of the property.


"Well out of hours and still reporting and responding for hours on end, been through a few agents and they would just leave it to the morning or notify us in business hours if emergencies.. you run your business so thorough and proper Sue, the only regret I have is not looking at a review from another person to take you on earlier as my agent. You are the bees knees and take pride in your company and what you deliver.. Big credit to you and your team "



Chloe 07.02.2021

thank you for your quick response to my daughter’s emergency

Hi Sue, I personally would like to thankyou for your quick response to my daughter's emergency at the property she is renting through you. Big hugs and I wanted to let you know personally you are fantastic. x

Tanya D 11.02.2021

What an extremely efficient, helpful, kindly professional.


We have spent the last 2 months looking for a property to accommodate our family with next to no success. I finally found one that Sue managed and simply sent off a query. Within minutes I'd received a reply. Sue went over and above in trying to assist us find a property that would suit our needs. She maintained regular contact informing me of possibilities, arranging viewings, addressing concerns and queries and, most significantly during this exceptionally stressful time was both compassionate and empathetic of our plight. What an extremely efficient, helpful, kindly professional. I would not hesitate to recommend her services to anyone needing her assistance and expertise in this very difficult climate. Thank you Sue for all your help, we are sincerely grateful.

Claudia Haycocks  16.02.2021

I can highly recommend Sue Heggs Property Management and Sue’s small team of dedicated staff.

I can highly recommend Sue Heggs Property Management and Sue’s small team of dedicated staff.



They will definitely do an outstanding job of managing your family home or investment property.

Elisa Slaven  23.02.2021


Your work ethic and dedication to helping your clients is truly admirable

Firstly, I just wanted to thank you for taking the time to speak with me yesterday. Your work ethic and dedication to helping your clients is truly admirable.

Renee  Eriksen (12.03.2021)

Grateful we have such an amazing agent looking after our home

As always  Rachel and I are Grateful we have such an amazing agent looking after our home and thank you for all your hard work.

Thankyou

Chris Perrone

16.03.2021

we have never had a property manager whom is as dedicated and thorough as you

Hi Sue, just wanted to say again how much Justin and I appreciate your efforts not only going out of your way to help with the fence repairs and continuously having to follow up which you didn’t have to do but everything else you do in your day to day to managing our property like it’s your own. I can only imagine the immense stress you are under but still deliver so well and professionally!

I wanted to purchase some wine and flowers to drop to you this week to say an extra thank you for your efforts, I’m not so much of a flower receiver (unless they are picked as that takes effort) so if you would prefer an alternative gift from something that would come to more of a use for you, please let me know. Again thank you for going above and beyond as we have never had a property manager whom is as dedicated and thorough as you x

Chloe & Justin (12.05.2021)

you’ve gone above & beyond with your professionalism & kindness

Thankyou so much Sue for helping us out, you’ve gone above & beyond with your professionalism & kindness.

With much appreciation

Katherine & Ben  (15.05.2021)

Long term tenants of SHPM now moving to their 3rd home with our agency - building long term relationships

“You have been great and helpful, if we do rent our new house in the future, possibly 6 months from now we will like to use you if that’s ok? “


Sharing some lovely feedback/kind words from one of our Tenants as they move on into their new home. They have been wonderful tenants of SHPM since July 2019.




"You have been great and helpful, if we do rent our new house in the future, possibly 6 months from now we will like to use you if that's ok? "



Scott - Yanchep

Thank you for your consistent efficiency in regards to any maintenance at the property

Good Morning Sue,

I just wanted to email to thank you for your consistent efficiency in regards to any maintenance at the property.

As tenants we really do appreciate it.

Thanks again

Emily & Awatea 14.06.2021

I also would really like you to be my agent… you are such a breath of fresh air

I also would really like you to be my agent... you are such a breath of fresh air...I have the impression that you have a combination of a HEART and MIND in dealing with your clients. I have done a few house-viewing before, but I observed that most of the agents are very "professional" but lacking souls (I apologise for the word). Is there any place I can send a review about you so your company will have a 5-Star CANSTAR ratings??? Let me know and I'm happy to do it. 👌👍👍

Thanks again sue you are truly a wonderful person and fantastic realtor

From one of our happy tenants 🙂

Thanks again sue you are truly a wonderful person and fantastic realtor

Judith - 12.08.2021

You are the best around here in finding homes for people to live in when they could be out on the street if it was not for you

Keep up the great work you are doing Sue Heggs and don’t worry about anyone else that is trying to dog you. You know how to make a great company and you know how you treat your staff well.


Everyone can only see what’s on Facebook but everyone else dose not see the back office side, they just see what they see and comment.

You are the best around here in finding homes for people to live in when they could be out on the street if it was not for you👌



if we had had you from the start of our rentals, over 12 yrs ago… it would have been a much happier journey!!


Sharing some positive vibes from one of our owners.... Thank you Tina 🙂




"Thank you to Justine on Monday… she’s all over it.. great staff you have with you … 🌟🌟🌟



You deserve it… if we had had you from the start of our rentals, over 12 yrs ago… it would have been a much happier journey!!! We may have kept them and not sold!!!"




I have to agree with you Tina, I am very fortunate to have a wonderful team working for me and our clients at the moment.

Very blessed

01.09.2021

“Everyone we have spoken with says if you have an investment property put it through Sue Heggs”.

Some words of wisdom from one of our current tenants looking to purchase their own investment property -

"Everyone we have spoken with says if you have an investment property put it through Sue Heggs".

Kirsty - 17th Sept 2021

We are so sad to be leaving your agency as you have by far been the most efficient we have ever worked with.

Sadly we say farewell to some wonderful tenants... sharing their positive feedback

We are so sad to be leaving your agency as you have by far been the most efficient we have ever worked with.

Tania and Jacques  19.02.2023

I’m so grateful to be a tenant of Sue’s. She’s helped and supported me since moving in. Thank you Sue 😊

I'm so grateful to be a tenant of Sue's. She's helped and supported me since moving in. Thank you Sue 😊

Jaye Williams  23.09.2021

Haven’t found a service with such great proactive PM skills in all the 25 years


"Thank you for finding such a great tenant by the way and being on top of everything the way you do. Haven’t found a service with such great proactive PM skills in all the 25 years that I have held investment properties"



Regards,



Natasha

we’d recommend or rent from you again in a heartbeat!

Good Evening Sue,

Thank you for being such a great property manager, we'd recommend or rent from you again in a heartbeat!

Warm Regards,

Kelly and Cassidy  09.05.2023

It’s a pleasure to have you as our leasing agent

Thank you Sue.

It’s a pleasure to have you as our leasing agent to rent this property. You do amazing work for both owners and tenants.

Thank you.

Lisa and Chasse.  21.02.2023

Hugely grateful I am for having you share my journey with me from renting to selling….

Good morning Sue

Sorry for the big delay.

I just wanted to say thankyou and how hugely grateful I am for having you share my journey with me from renting to selling. You have been so very helpful and I would not hesitate to use you again.

Kind regards

Natasha Bailey 28.04.2023

Thanks for being a very diligent and hard working property manager







We say farewell to another long term client who recently sold his investment property under our management for almost 6/7 years.




Thanks for being a very diligent and hard working property manager for us over the last few years, certainly made our lives less stressfull. All the best.



Regards,

Diarmuid













11.08.2022



























I don’t think I’ve ever cried having to vacate a home but today I did

Jude Cotter


I don't think I've ever cried having to vacate a home but today I did

For a couple of reasons the un surety of my future and the struggle I will face ahead in today's lack of affordable housing in the rental market

And the other reason will be when I leave I will leave behind a wonderful real-estate agent being sue heggs and her great crew that has made my time with them so incredibly easy and enjoyable and carnt thank you sue enough for at least letting me enjoy the two years I have been with you 😘

I will miss Yous 🌹

11.08.2022


Sue, you are an amazing person who works so hard


We say farewell to another owner this week and would like to share their positive feedback.....




Thank you Sue and your staff for all your brilliant work over the past few years.




Sue, you are an amazing person who works so hard. I've never ever met you...




Take care of yourself,




Kind Regards,



Tina & James... 🙂

26.08.2023


 

 

Thank you for your support and management of our property since 2021

Thank you for your support and management of our property since 2021. There were a few unexpected turns in the road, with the break leases but we really appreciate your communication and handling of matters when this arose, and in looking after us through this process.

Dani & Chris 11.08.2023

You are most definitely the best in the business and that is why we stay with you


Hi Sue,



 



Thank you for your great customer service. You are most definitely the best in the business and that is why we stay with you and are recommending you to everyone else!



 



Have a good Christmas and all the best for 2022.



 



Irwin & Anthonette

Welcome Home Ronnie… I couldn’t have asked for a more dedicated and responsive team to have my back


Our first positive review for 2022.



We say farewell to another Owner who returns to her property.

Welcome back home Ronnie.



Thank you to you and your team for looking after my property while I was away. I couldn't have asked for a more dedicated and responsive team to have my back but also the tenants when they asked for it. Would definitely recommend your company to anyone who asks if I know a good property managers.



Kind regards

Ronnie

05.01.2022

Loving the positive feedback flowing through….


Thank you so much, we are a little stressed out at the moment. You are the first agent that interacts professionally. We are really grateful for your help.



We look forward to hearing from you soon 😁



Linda 06.01.2022

Always lovely to receive some positive feedback for all our hard work


Always lovely to receive some positive feedback for all our hard work.




Here are two reviews left this morning for SHPM




1st Review :




Thank you so much Sue!



One of my friends just bought a house from you, he has strongly recommended you, very efficient.



I will be more than happy for you to help me to manage the property if i am able to bid the other potential buyers. Fingers crossed !!!

Best Regards,

Aimin




2nd feedback from David




You are a brilliant agent which is so clear by your interactions & making yourself available. Most agents I find promise the world yet struggle to deliver being someone else’s fault.



Thank you for the positive feedback David and Aimin



Very much appreciated






Sue works extremely hard to help families secure rentals










Sue works extremely hard to help families secure rentals. My family were on the brink of homelessness and I can 100% say that sue tried her hardest to find a suitable property for us; fortunately we found a property (all be it with another agency and not in Perth) but she was emailing me the minute properties were listed with her. She worked tirelessly and didn’t even accept a fee for helping us look, which I honestly would of been more then happy to pay considering how hard she worked for us. She did it out of the kindness of her heart and I know she has helped a lot of other families and doesn’t accept a fee for helping find a rental. Sue is one of the rare property managers and real estate agents that considers tenants as human beings and not just a pay day, and she works tirelessly and often thanklessly to help people and families  in need, find and stay in their homes, which is ALOT MORE than can be said for a majority of the agents in Perth at the moment.

She deserves a bloody medal for the work she puts in that she doesn’t have to.















Mae R

02.05.2022

Once again Sue, we both want to thank you for your professionalism and speed of response to our emails and so thanks again


Sharing some positive feedback from our of our new tenants.



Once again Sue, we both want to thank you for your professionalism and speed of response to our emails and so thanks again.



FYI :We were also offered (property) ( but as above ) your service stopped us from considering , even though Tracy preferred (property), as it was a larger home for the same rent and closer to the School for me.



Cheers



Paul


11.06.2022

From the very beginning your professionalism did not go unnoticed !



 

 

Dear Sue (and Team)

We would like to thank you from the bottom of our hearts for all your help during our time with your agency.

From the very beginning your professionalism did not go unnoticed!

We wish you and your business all the very best.

With gratitude

The Dos Santos-Viljoen family x

05.04.2023

Sue Heggs Property Management was our first and only choice!


Sue Heggs Property Management was our first and only choice for managing our property when we left Perth, Australia to return home to NZ. Sue and her team looked after our property (and the tenants) with the utmost professionalism and care. When we decided to sell, Sue handled the sale and was able to garner a relatively quick sale (4.5 months on the market) that was incredibly stress-free for us being so far away.



If you're a landlord or plan to be a landlord we highly recommend Sue Heggs & her very capable team to manage your property. If you are considering selling your property - we also highly recommend Sue and her team!



Chrissy 24.05.2023

Thank you for your efforts in getting Kinross sold for me and the great job you and the team did managing the property

Good morning Sue,

Just a quick note to say thank you for your efforts in getting Kinross sold for me and the great job you and the team did managing the property for me also. If I ever get the chance to refer you I most certainly will or if there is a link you have and would like me to leave a glowing reference I would be glad to do so.

Wishing you all the very best !

Thanks again.

Travis 22.05.2023

Just want to say a big thanks for your service for the last 4 years


Sharing another lovely review from an owner who we say farewell after 4 years as they return back home from the UK.



"Just want to say a big thanks for your service for the last 4 years, I will highly recommend you.



I know it hasnt been easy with the time differences and emailing you at all odd hours but I appreciate how prompt you were with your replies!



I hope Michael and Kate are happy in their new home 🙂



I have put a review on google.



All the best and take care"

Lorraine

16.05.2023

I would highly recommend your company, which I have done in the past to anyone looking for a property manager.


This week we say goodbye to another long term Owner who is moving back into their home after many years of being under our management.




Sharing some lovely feedback.




"Tony and I would like to thank you all for the years you have managed the property for us and are very grateful for the great service and attention to detail you have given us.

I would highly recommend your company, which I have done in the past to anyone looking for a property manager.



Much appreciated"



Shona & Ahmed

11.04.2022

We should have had you from the start!

Good afternoon Sue

yes we will not be renewing the lease at ......

Myself and Dianne will be moving back into the property. I thank you for handling the property management; unfortunately I should have had you right from the start !

Thank you for your professionalism - I have no problem recommending you.

Regards

Kevin Gibbs 02.02.2023

I trust and like you Sue, you are a person that is reliable and honest and do your best at all times!


Hi Sue


just wanted to touch base with you as I noticed you have entered the property sales market.



As you know we would like to sell our property this year

I trust and like you Sue, you are a person that is reliable and honest and do your best at all times!



You should see the real estate property managers here in ***** well below standard ........



Many thanks and Happy Easter! 🐥🐣🐥



Katerina

13.04.2022

Another property leased before going to market !

"Can't thank you enough Sue, you've totally flipped my days around" 
- Emilija Bradford
😇😇

After having been on the market and vacant for 3 months with another large National Franchise Real Estate Agent, Sue Heggs Property Management leased this property before going to market!
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